Emergency Support
Server down. Database crash. Hack. When every minute counts, you don't need a Tier-1 helpdesk — you need someone who solves the problem directly. That's us.
When We Help
Server Unreachable
Hardware, boot, network
Server not responding, SSH offline, website gone. We diagnose via IPMI/KVM console, boot into rescue mode, and bring the machine back online.
Database Crash
Corrupt tables, won't start
InnoDB recovery, mysqldump from broken files, Postgres WAL replay. We extract what can be saved and restore as much as possible.
Hack & Malware
Compromised server
Defacement, crypto miners, ransomware, or backdoors. We isolate, analyse, clean up, and close the vulnerability — followed by hardening to prevent recurrence.
How We Work
Immediate Response
Connect, diagnose, fix
Via SSH, out-of-band console, or provider API. We restore services first, then implement a deeper fix — priority order depends on the extent of damage.
Forensics
What happened?
Log analysis, filesystem diff against backup, network captures, review of auth.log and systemd-journal. Full clarity on what came in and what went out.
Recovery
Restoration & hardening
Restore from backup or snapshot, database repair, service reinstallation. Followed by a configuration audit to ensure the same vulnerability doesn't strike again.
Typical Emergencies
Disk Full
/var/log explodes, database stops writing, application throws 500 errors. Quick cleanup, log rotation fix, quota setup.
Mail Issues
Emails landing in spam, server blacklisted, DKIM/SPF broken. Diagnosis with mail-tester, mxtoolbox, dmarcian — and concrete fixes.
DDoS & Flood
Server under load, bad bots, application-layer attacks. Rate limiting, fail2ban, Cloudflare tunnel, or provider-native DDoS protection.
Performance Drop
Suddenly slow pages, high load. Slow query analysis, htop/atop, iotop, targeted strace — find and fix the bottleneck.
Terms
Hourly Rate
Transparent billing
Emergency support is billed in 15-minute increments. After each engagement you receive a detailed breakdown — no flat fees, no hidden costs.
Response Time
When we start
Within 30 minutes on business days; evenings and weekends subject to availability. Existing clients with an SLA receive guaranteed response windows.
Direct Admin Access
No ticket ping-pong
You speak immediately with the person solving the problem. No first-contact tier, no escalation loops, no information lost in translation.
Report an Emergency
Briefly describe what happened — we'll get back to you immediately and coordinate access.
Report an Emergency